Our policy lasts for 15 calendar days after the day you received it. If 15 calendar days have gone by since you received your item(s), unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, not personalized, not custom, and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Exchange for the same only items:
Custom Canvas (framed and non-framed)
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 calendar days after the day you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund should typically be completed within 14 business day.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Our policy lasts for 15 calendar days after the day you received it. If 15 calendar days have gone by since you received your item(s), unfortunately we can’t offer you an exchange. We only exchange items if they are defective or damaged upon your first receipt of the item(s). You can only exchange your item for the exact same item. Once your exchange item(s) is(are) received and inspected, we will send you an email to notify you that we have received your exchange item(s). We will also notify you of the approval or rejection of your exchange. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Product return mailing address:
Paradise Designs & Printing, LLC
P.O. Box 368
Carrollton, Alabama US 35447
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You are be responsible for any shipping damages that occur from you shipping your return/exchange, and in that event we recommend you contact your shipping carrier.